Monthly Archives: August 2009

Resons to create a blog –


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The advantage of Twitter


Twitter gives you an unique chance to show your customers that your are actually improving your product. Twittering that bugs are fixed an when new features are added, tested and released helps keeping the noise down in forums etc. Also … Continue reading

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WHY DOES THE SOCIAL WEB MATTER TO THE CONTACT CENTER ?


Contact center manger know the value of communication with customers through the channel of their choice. Social web provides a new set of channels through which customers present feedback, concerns, and issues. Continue reading

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How to show off on FACEBOOK –


– Have a lot of ‘friends’. A good, healthy number like 789 (or more). – Be sure to inundate your friends’ Walls with random notes, photographs of you in your best clothes, links to sites that no one cares about … Continue reading

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FOR THOSE WHO COME IN LATE…


TWITTER is a free social networking and microblogging service that enables its users to send and read each other updates, knows as tweets. Tweets are text based post of up to 140 characters, displayed on the author’s profile page and … Continue reading

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