In below mentioned article I tried to cover up what Oracle CRM On Demand is providing; hope you like it –
Sales and Marketing –
- Manage Accounts and Contacts –
Oracle offers basic account and contact management, but lacks advanced features such as the ability to send and track HTML emailsdirectly from the contact record.Oracle offers basic account and contact management, but lacks advanced features such as the ability to send and track HTML emailsdirectly from the contact record.
- Automate Lead Capture –
Oracle lacks basic lead management capabilities, such as distributing leads to a queue. Integration with your website requires custom development and a server inside your firewall. There is no direct integration between campaigns and Google ad words. End users cannot de‐duplicate leads .
- Forecast and Analyze Sales in Real Time –
Forecasting is not in real time and lacks integration to territory management. Missing enterprise capabilities such as manageroverrides. Territory re‐alignment is difficult as assignment rules are run manually with no staging environment.
- Automate Approvals and Workflow –
Oracle has task and email assignment, but lacks advanced workflow capabilities such as time based and approval workflow.
- Office Productivity Integration –
Oracle does not offer integration to Google applications.
- Integrated Content Library –
Oracle requires a separately licensed product on a completely separate architecture, Sales Library. Lacks deep integration with the sales and marketing business processes, e.g. cannot send/track collateral directly from the application to customers.
- Opportunity Genius –
Oracle requires a separately licensed product on a completely separate architecture, Sales Prospector. Not tightly integrated to the sales process, negatively impacting sales productivity and adoption.
- Partner Management –
Oracle offers partner users restricted access to CRM On Demand. No branded partner portal and no capability to share CRM data directly with partners, e.g. Salesforce to Salesforce.
- Integrated Mobile Capabilities –
A handful of simple processes are available using Mobile Sales Assistant, which is incomplete and inflexible. Complete application support for mobile requires 3rd party solution (Antenna).
- AppExchange –
Limited number of partners and no ability to share components across all customers, e.g. customer adoption dashboard.