Salesforce.com Sales, Marketing and Service vs. Oracle CRM On Demand-

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In below mentioned article I tried to cover up what Oracle CRM On Demand is providing; hope you like it –

Sales and Marketing –

  1. Manage Accounts and Contacts –
    Oracle offers basic account and contact management, but lacks advanced features such as the ability to send and track HTML emails
    directly from the contact record.

    Oracle offers basic account and contact management, but lacks advanced features such as the ability to send and track HTML emailsdirectly from the contact record.

  2. Automate Lead Capture –
    Oracle lacks basic lead management capabilities, such as distributing leads to a queue. Integration with your website requires custom development and a server inside your firewall. There is no direct integration between campaigns and Google ad words. End users cannot de‐duplicate leads .
    Oracle - CRM On Demand
  3. Forecast and Analyze Sales in Real Time –
    Forecasting is not in real time and lacks integration to territory management. Missing enterprise capabilities such as manageroverrides. Territory re‐alignment is difficult as assignment rules are run manually with no staging environment.
  4. Automate Approvals and Workflow –
    Oracle has task and email assignment, but lacks advanced workflow capabilities such as time based and approval workflow.
  5. Office Productivity Integration –
    Oracle does not offer integration to Google applications.
  6. Integrated Content Library –
    Oracle requires a separately licensed product on a completely separate architecture, Sales Library. Lacks deep integration with the sales and marketing business processes, e.g. cannot send/track collateral directly from the application to customers.
  7. Opportunity Genius –
    Oracle requires a separately licensed product on a completely separate architecture, Sales Prospector. Not tightly integrated to the sales process, negatively impacting sales productivity and adoption.
  8. Partner Management –
    Oracle offers partner users restricted access to CRM On Demand. No branded partner portal and no capability to share CRM data directly with partners, e.g. Salesforce to Salesforce.
  9. Integrated Mobile Capabilities –
    A handful of simple processes are available using Mobile Sales Assistant, which is incomplete and inflexible. Complete application support for mobile requires 3rd party solution (Antenna).
  10. AppExchange –
    Limited number of partners and no ability to share components across all customers, e.g. customer adoption dashboard.
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About smattey

Sumit Mattey is the Leader, Cloud Technologist & Evangelist, Husband, Father and Fun Loving person. Currently working as - PROJECT MANAGER, R Systems Int'l Ltd.(Salesforce) Not simply defined by his career, Sumit lives with his family (whom he loves so much). He is an avid movie buff, a big book worm, a lover of food and beverage. While his schedule has not been forgiving as he'd like, he also enjoys doing photography with great outdoors and tries to hunt as often as possible.
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5 Responses to Salesforce.com Sales, Marketing and Service vs. Oracle CRM On Demand-

  1. Superb.. Post i like it very Interesting points.

  2. Derek says:

    Which release of Oracle CRM On Demand did you base this comparison on?

  3. Simply desire to say your article is as astounding. The clearness on your submit is just great and i can suppose you are knowledgeable on this subject. Well with your permission let me to grasp your RSS feed to stay updated with forthcoming post. Thank you one million and please continue the enjoyable work.

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