BlackBerry and iPhone-

Salesforce.com Mobile Logo

For Blackberry – There are two ways to install Salesforce Mobile on a BlackBerry smartphone. You can download the application from either the Web or BlackBerry App World. To install the mobile client application on a :
BlackBerry smartphone from the Web:
  1. Open your Web browser and navigate to the following URL: mobile.salesforce.com. If you received a Salesforce Mobile email message from your Salesforce.com administrator, you can also click the download link in the message.
  2. Highlight the Download the application link and select Get Link from the menu.
  3. Click Download to download the application. If prompted to replace an older version of the client application, click Yes.
  4. Click Reboot to restart your device.
  5. When prompted to allow an HTTP connection, select the tp.mobile.salesforce.com checkbox. Scroll down and click Allow this connection.
  6. Click the Salesforce Mobile icon, which resides on the home page of your device or in the Applications folder. On newer phones, the icon may be in the Downloads folder.
  7. Read the license agreement and click I Accept. | The Activation page appears.
  8. Enter your Salesforce.com username and password.
    Because many passwords contain special characters that are difficult to enter on the device, the Show Password checkbox is selected by default. To protect your password, deselect the option. An asterisk displays for each character you type.
  9. Click Activate to verify your Salesforce.com account and activate the mobile application on the device.
    After your username and password are confirmed by Salesforce.com, the data downloads. The initial data download may last a few minutes. Future updates to the data automatically occur behind the scenes.

NOTE – The minimum BlackBerry operating system requirement for the mobile application is 4.3. If you’re running versions 4.0–4.3 of the operating system, you can still download and install the mobile application; however, the mobile server will detect the older operating system and send version 11.6 of the mobile application, which was the last release that supported operating system versions 4.0–4.3. You can’t use any of the new features included in the current release or future releases until you upgrade to the most recent BlackBerry operating system for your phone.

To install the mobile client application on a BlackBerry smartphone from BlackBerry App World:

  1. Click the BlackBerry App World icon.
  2. If the icon is not available on your device, you might need to download BlackBerry App World**.
    App World cannot run on all BlackBerry smartphones, so be sure to review Research in Motion’s system requirements before trying to install BlackBerry App World on your device. ** http://na.blackberry.com/eng/services/appworld/download.jsp?
  3. Click the Search icon.
  4. Type salesforce in the Search field, then click the trackball.
  5. In the search results, click Salesforce Mobile.
  6. Click Download.
  7. After the installation completes, click OK in the message window.
  8. When prompted whether to permit Salesforce Mobile to access the phone, click Allow.
  9. When prompted whether to permit the application to access tp.mobile.salesforce.com, click Yes.
  10. Close BlackBerry App World.
  11. Click the Salesforce Mobile icon, which resides on the home page of your device or in the Applications folder. On newer phones, the icon may be in the Downloads folder.
  12. Read the license agreement and click I Accept. – >> The Salesforce Mobile Activation page appears.
  13. Enter your Salesforce.com username and password.
    Because many passwords contain special characters that are difficult to enter on the device, the Show Password checkbox is selected by default. To protect your password, deselect the option. An asterisk displays for each character you type.
  14. Click Activate to verify your Salesforce.com account and activate Salesforce Mobile on the device.
    After your username and password are confirmed by Salesforce.com, the data is downloaded, and the icon pulses to show activity. The initial data download may last a few minutes. Future updates to the data occur automatically.

iPhone Installation – To install the mobile client application on an iPhone or iPod touch:

  1. From the Home screen of your iPhone or iPod touch, tap the App Store icon.
  2. Tap Search.
  3. Tap the Search field to open the keyboard. Type Salesforce.
  4. Tap Salesforce Mobile in the list of search results.
  5. Tap Salesforce Mobile to view information about the application.
  6. Tap Free, and then tap Install.
    Note – It does not cost money to download the application from the App Store. Enterprise, Professional, Unlimited, and Developer Edition users with mobile licenses can run Salesforce Mobile, the full version of the mobile application. Users without a mobile license can run Mobile Lite, the free, restricted version of the mobile application.
  7. Enter your iTunes Store account and password and tap OK.
    After you begin downloading the mobile application, its icon appears on your Home screen and shows the status of the download and installation.
  8. The first time you launch the mobile application on your device, you must activate your Salesforce.com account by logging in and downloading data. Verify that your phone is connected to a network.
    Note – For greater performance and reliability, use a Wi-Fi network instead of a cellular network when activating the mobile application.
  9. Tap the Salesforce.com icon on the Home screen.
  10. Tap I Accept.
  11. On the activation screen, enter your Salesforce.com username and password. Tap Done to close the keyboard.
  12. Tap Activate.
    Warning –
    Do not close the window or let the device lock. If the application closes, the iPhone operating systemstops the application from running, which causes the activation to fail.
  13. The application opens after Salesforce.com accepts your username and password and downloads your records.
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About smattey

Sumit Mattey is the Leader, Cloud Technologist & Evangelist, Husband, Father and Fun Loving person. Currently working as - PROJECT MANAGER, R Systems Int'l Ltd.(Salesforce) Not simply defined by his career, Sumit lives with his family (whom he loves so much). He is an avid movie buff, a big book worm, a lover of food and beverage. While his schedule has not been forgiving as he'd like, he also enjoys doing photography with great outdoors and tries to hunt as often as possible.
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One Response to BlackBerry and iPhone-

  1. weighty says:

    gonna send this to my mom

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