Spring 17 Release Overview –
The Spring ’17 Release empowers everyone to be their best with amazing new innovation for Einstein and Lightning built right into the Customer Success Platform.
For sales professionals, Einstein saves reps time by guiding sales and automatically logging events, 220+ new Lightning features help reps sell faster, and Quip provides a new level of productivity with conversational documents — available right in the Lightning platform.
For service professionals, Spring ’17 helps agents close cases faster with Lightning Console, Knowledge, and Case Management. Agents can deliver conversational service through messaging platforms like WhatsApp, or SMS, and with the Field Service Einstein mobile app they can deliver support from anywhere — online or off.
For marketers, the world’s leading Data Management platform, Krux, powers more personalized targeting at scale. And with the redesigned Marketing Cloud mobile app, marketers can move Lightning fast while they’re on-the-go.