Tag Archives: Social Web

WHY DOES THE SOCIAL WEB MATTER TO THE CONTACT CENTER ?


Contact center manger know the value of communication with customers through the channel of their choice. Social web provides a new set of channels through which customers present feedback, concerns, and issues. Continue reading

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Social Media Channels and Groupings –


To make sense of the Social Web, I’ve found it useful to split social media channels into functional groups: platforms, content, and interactions, as shown in Figure It helps me, as a marketer, to make sense of the dozen or … Continue reading

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